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RED Global's client is seeking an experienced Senior Business Analyst with a strong background in commercial processes, customer engagement, and order management. The ideal candidate will possess exceptional analytical skills, a deep understanding of commercial operations, and the ability to drive business improvements through data-driven decision-making. This role will involve collaborating with cross-functional teams to enhance operational efficiency, optimize customer experiences, and support strategic business initiatives. Additionally, the Senior Business Analyst will serve as a mentor to junior analysts and team members, leveraging their expertise in commercial processes and customer engagement.
Key Responsibilities:
Business Analysis and Reporting:
Conduct comprehensive analyses of business processes, market trends, sales performance, and customer data to identify areas for improvement.
Develop and maintain detailed business requirements, functional specifications, and process documentation.
Create and present reports, dashboards, and visualizations to communicate insights and recommendations to stakeholders.
Project Management:
Lead and manage projects aimed at improving commercial processes, customer engagement, and order management operations.
Define project scope, objectives, deliverables, and timelines in collaboration with stakeholders.
Monitor project progress, manage risks, and ensure successful project delivery.
Stakeholder Collaboration:
Act as a liaison between business units, sales teams, IT, and external partners to ensure alignment and effective communication.
Facilitate workshops, meetings, and discussions to gather requirements and obtain stakeholder buy-in.
Provide support and guidance to junior analysts and team members.
Process Improvement:
Identify opportunities for process optimization and cost reduction in commercial operations and order management.
Develop and implement strategies to enhance customer engagement and satisfaction.
Utilize Lean, Six Sigma, or other process improvement methodologies to drive operational excellence.
Technology Integration:
Assess and recommend technology solutions to improve business processes, customer engagement, and order management.
Work with IT teams to implement and integrate new systems, ensuring they meet business needs and requirements.
Provide training and support to end-users on new technologies and processes.
Market and Competitor Analysis:
Conduct market research and competitor analysis to inform strategic decision-making.
Stay abreast of industry trends, emerging technologies, and best practices in commercial operations and customer engagement.
Mentorship and Leadership:
Act as a mentor to junior analysts, providing guidance, support, and knowledge sharing.
Foster a collaborative and inclusive team environment, encouraging professional growth and development.
Lead by example, demonstrating best practices in business analysis, project management, and process improvement.
Qualifications:
Education:
Bachelor's degree in Business Administration, Marketing, Management, or a related field. MBA or relevant master's degree preferred.
Experience:
Minimum of 7 years of experience as a Business Analyst, with a focus on commercial processes, customer engagement, and order management.
Proven track record of successfully leading and delivering complex projects.
Skills:
Strong analytical and problem-solving skills.
Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI).
Excellent communication, presentation, and interpersonal skills.
Solid understanding of commercial operations, sales strategies, and customer relationship management (CRM) systems.
Experience with process improvement methodologies (e.g., Lean, Six Sigma).
Ability to work independently and as part of a team in a fast-paced environment.
Demonstrated leadership and mentoring abilities.

Reference
CR/118590_1718396923